Privacy Policy — How jys9 Collects, Uses, and Protects Your Personal Data

Data We Collect

When you register for an account, use the jys9 platform, or contact our support team, we collect various categories of personal data. The specific data collected depends on how you interact with us. Below is a structured overview of the categories of data jys9 collects and the primary source of each category.

jys9 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information unless specifically required by applicable law or responsible gaming regulations (for example, where a player discloses a gambling-related health concern). Where sensitive data is provided voluntarily by a player, it is treated with the highest level of confidentiality and used only for the purpose for which it was disclosed.

How We Use Your Data

jys9 processes your personal data for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which jys9 uses your personal data are as follows:

• Account creation and management: To register your account, authenticate your identity at login, manage your account settings, and maintain accurate records of your activity on the jys9 platform.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks (BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank). Payment data is shared with the relevant payment processor solely for the purpose of completing your transaction.
• Identity and age verification: To confirm that you meet the 18+ age requirement and that the personal details you have provided are accurate. jys9 may engage third-party identity verification services for this purpose.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, unauthorised account access, and other prohibited conduct as described in our Terms & Conditions.
• Responsible gaming: To monitor wagering patterns for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and comply with responsible gaming obligations.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via email or live support channels.
• Legal and regulatory compliance: To meet anti-money laundering (AML) obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by applicable law.
• Platform improvement: To analyse aggregated usage data, identify technical issues, optimise game performance, and improve the overall player experience on the jys9 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign information (such as BPL or Eid promotions) — but only where you have opted in to receive such communications. You may opt out at any time.

jys9 relies on one or more of the following legal bases when processing your personal data: contractual necessity (processing required to perform the services you have signed up for), legal obligation (processing required to comply with applicable law), legitimate interests (processing necessary for fraud prevention, security, and platform improvement), and consent (processing for marketing communications, where you have explicitly opted in).

Data Sharing & Disclosure

jys9 does not sell your personal data. We do not share your personal data with third parties for their own marketing or commercial purposes. However, in order to operate the platform effectively and comply with legal obligations, jys9 may share your personal data with the following categories of trusted third parties under strict contractual controls:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and banking partners receive the minimum necessary financial data to process your deposit or withdrawal transaction. Each payment partner operates under its own privacy policy and security standards.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers who assist jys9 in verifying the identity and age of account holders. These providers are contractually bound to process data solely for verification purposes.
• Game content providers: Casino game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data or player identifiers necessary to deliver their game content within the jys9 platform. These providers do not receive your full identity or financial data.
• IT and platform infrastructure providers: Hosting, cloud storage, and cybersecurity service providers who support the technical operation of the jys9 platform. These providers are bound by strict data processing agreements.
• Legal and regulatory authorities: Where jys9 is required by law, court order, or regulatory directive to disclose personal data to a competent authority, we will comply with such requirements. Where legally permissible, jys9 will notify the affected player of such disclosure.
• Professional advisers: Lawyers, auditors, and compliance consultants who require access to data in the course of providing professional services to jys9, subject to confidentiality obligations.

All third parties with whom jys9 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specific purposes for which it was shared. jys9 does not permit its data-processing partners to use your personal data for their own independent purposes.

Cookies & Tracking

The jys9 platform uses cookies and similar tracking technologies to ensure the site functions correctly, to maintain your login session, to remember your platform preferences, and to gather aggregate analytics data that helps us understand how players use the site. This section explains what types of cookies jys9 uses and how you can manage them.

What is a cookie? A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to maintain information about your current session.

jys9 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the jys9 platform to function. They enable core features such as user authentication, session management, and security token verification. You cannot opt out of strictly necessary cookies without losing access to the platform.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and last visited game category — to personalise your experience. They are not used for advertising purposes.
• Analytics cookies: jys9 uses aggregated, anonymised analytics data to understand which pages and games are most popular, how long players spend on the site, and where technical errors occur. This data helps us improve the platform. Analytics data is not linked to your individual identity.

jys9 does not use third-party advertising cookies, retargeting pixels, social media tracking scripts, or behavioural profiling tools on the platform. The jys9 website does not load Facebook Pixel, Google Ads remarketing tags, or equivalent advertising trackers.

Managing cookies: You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies via the browser's privacy or security settings menu. Please note that blocking strictly necessary cookies may prevent you from logging in to your jys9 account or using core platform features.

Data Security

jys9 takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and the jys9 platform is encrypted using current SSL/TLS protocols, preventing interception in transit.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. jys9 staff cannot view your password in plaintext at any time.
• Access controls: Access to player personal data within jys9's internal systems is restricted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific job functions.
• Two-factor authentication (2FA): jys9 offers optional two-factor authentication to players who wish to add an additional layer of security to their accounts.
• Regular security assessments: jys9 conducts periodic internal security reviews and works with external security consultants to identify and remediate vulnerabilities in its platform infrastructure.
• Fraud monitoring systems: Automated systems continuously monitor account activity for patterns indicative of fraud, unauthorised access, or account takeover attempts. Suspicious activity triggers immediate review and, where necessary, temporary account restriction.

While jys9 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to the rights and freedoms of affected players, jys9 will notify the affected individuals without undue delay and take immediate remediation action.

You are also responsible for maintaining the security of your own account. You should choose a strong, unique password for your jys9 account, never share your login credentials with anyone, and contact [email protected] immediately if you suspect your account has been compromised.

Data Retention

jys9 retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:

• Active account data: While your jys9 account is active, we retain all account data necessary to provide you with the platform's services, including identity data, contact data, financial transaction history, and gaming activity logs.
• Closed account data: Following the closure of your account — whether initiated by you or by jys9 — we retain your identity and financial transaction records for a minimum of five (5) years from the date of account closure. This retention period is required to comply with anti-money laundering regulations, financial record-keeping obligations, and to resolve any post-closure disputes.
• Marketing data: If you have opted in to receive marketing communications, we retain your marketing preferences and communication history until you opt out. Upon opting out, your data is removed from active marketing systems within 30 days.
• Support communications: Records of support interactions (emails, chat transcripts, ticket histories) are retained for a period of two (2) years from the date of the last interaction, unless linked to an ongoing dispute or legal matter.
• Technical and analytics data: Anonymised or aggregated analytics data may be retained indefinitely as it cannot be used to identify individual players. Non-anonymised technical logs (such as IP address logs) are retained for a maximum of twelve (12) months unless required in connection with a security investigation.

When your personal data is no longer required for any legitimate retention purpose, jys9 will securely delete it from active systems and ensure its removal from backup archives within a reasonable period. Where deletion is not immediately possible due to technical constraints, the data will be isolated and protected from further processing until deletion can be completed.

Your Privacy Rights

As a player registered on the jys9 platform, you have the following rights in relation to your personal data. jys9 is committed to facilitating the exercise of these rights in a timely and transparent manner.

• Right of access: You have the right to request a copy of the personal data that jys9 holds about you. Upon receiving a valid request, jys9 will provide a structured summary of your data within a reasonable timeframe.
• Right to rectification: If any personal data jys9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact details directly in your account settings; for identity data corrections, contact our support team.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that jys9 may be required by law to retain certain data even following an erasure request — in such cases, we will explain which data must be retained and why.
• Right to restriction of processing: In certain circumstances, you may request that jys9 restricts the processing of your personal data — for example, while a dispute about the accuracy of the data is resolved.
• Right to data portability: Where jys9 processes your personal data on the basis of consent or contractual necessity, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where jys9 processes your data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to jys9 processing your personal data for direct marketing purposes. Upon receiving such an objection, jys9 will cease processing your data for that purpose immediately.

To exercise any of the above rights, please submit your request in writing to [email protected]. jys9 will acknowledge your request promptly and aim to respond in full within 30 days. In complex cases, this period may be extended by a further 30 days, in which case jys9 will notify you of the extension and the reason for it.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jys9 handles your personal data, please contact our dedicated privacy support team:

Email: [email protected]
Subject line: Privacy Policy Enquiry
Response time: jys9 aims to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 days.

If you believe that jys9 has handled your personal data in a manner that does not comply with applicable privacy principles, you have the right to raise a formal complaint. To submit a formal privacy complaint, email [email protected] with the subject line "Formal Privacy Complaint" and include a clear description of your concern, the data involved, and the outcome you are seeking. jys9 will investigate your complaint thoroughly and respond in writing.

jys9 is committed to resolving privacy complaints fairly and promptly. We view transparent communication with our players about data handling as a fundamental part of the trust relationship that underpins responsible platform operation in the Bangladesh market.

This Privacy Policy was last reviewed and updated in January 2026. jys9 reserves the right to update this policy at any time to reflect changes in our data practices, platform functionality, or applicable legal requirements. The date of the most recent update is displayed at the top of this page. Your continued use of the jys9 platform following any update to this policy constitutes your acceptance of the revised terms.